Legal

Privacy Policy

We are committed to protecting your personal data in accordance with the PDPA 2010.

Last Updated: April 2025  |  Effective Date: April 2025  |  Compliant with Malaysia's Personal Data Protection Act 2010 (PDPA)

1. Introduction

Tech United ("we", "us", or "our") operates the MyEmasCare platform. This Privacy Policy explains how we collect, use, store, share, and protect personal data in connection with our Service. By using MyEmasCare, you agree to the practices described in this policy.

2. Data We Collect

We collect the following categories of personal data:

  • Account Data: Name, email address, job title, and facility name provided during registration.
  • Resident Data: Information entered by your facility about residents, including personal details, medical records, care plans, dietary needs, and other health-related information.
  • Staff Data: Staff profiles, roles, and access credentials managed within the platform.
  • Usage Data: Log data, IP addresses, browser type, and pages visited, collected automatically when you use the Service.
  • Payment Data: Billing information processed by our payment provider. We do not store full card details.

3. How We Use Your Data

We use the data we collect for the following purposes:

  • To provide, operate, and maintain the MyEmasCare platform.
  • To process subscription payments and manage your account.
  • To send service-related notifications, such as system alerts and account updates.
  • To respond to your support requests and enquiries.
  • To improve and develop new features for the platform.
  • To comply with legal and regulatory obligations.

We will not use your data for marketing communications without your explicit consent.

4. Data Sharing

We do not sell your personal data to third parties. We may share data with:

  • Service Providers: Trusted third-party vendors who assist in delivering the Service (e.g., cloud hosting, payment processing), bound by confidentiality obligations.
  • Legal Authorities: Where required by law, court order, or to protect the rights and safety of our users or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service. After account termination:

  • You may request a data export within 30 days of termination.
  • Account and resident data will be securely deleted within 90 days of termination, unless we are legally required to retain it longer.
  • Anonymised usage statistics may be retained indefinitely.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption of data in transit (TLS/HTTPS) and at rest.
  • Role-based access controls limiting data access to authorised personnel only.
  • Regular security assessments and monitoring.
  • Secure, cloud-hosted infrastructure with redundancy and backup.

While we take reasonable precautions, no system is completely secure. In the event of a data breach affecting your personal data, we will notify you as required by applicable law.

7. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Withdrawal of Consent: Withdraw consent for processing at any time, subject to legitimate business and legal requirements.
  • Limit Processing: Request that we limit the processing of your data in certain circumstances.

To exercise your rights, please contact us using the details in Section 10.

8. Cookies

MyEmasCare uses session cookies and local storage to maintain your login state and preferences. These are essential to the operation of the Service and cannot be disabled. We do not use third-party advertising or tracking cookies.

9. Children's Privacy

The Service is intended for use by businesses and is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the platform. The date at the top of this page reflects when the policy was last revised. Continued use of the Service after updates constitutes acceptance of the revised policy.